This is the Credit Reporting Policy of L’Oreal NZ Limited, including each of its businesses, brands and divisions (“L’Oreal”, “we” or “us”), and any of our related entities to whom we disclose Credit Details.

We only collect, hold, use and disclose Credit Details when it is reasonably necessary for our business activities and as permitted by the Privacy Act 1993 (the Act).  This policy explains the main ways in we handle Credit Details in the course of our ordinary business activities.

In this Credit Reporting Policy, we use the term “Credit Details” to refer to “credit information”, as that term is defined in the Credit Reporting Privacy Code 2004.  Essentially, your Credit Details are information and opinions about your credit history and creditworthiness.

We may amend this Credit Reporting Policy at any time and for any reason.  The latest version will be available on our website at or  You should check this Credit Reporting Policy regularly for changes.

We recommend that you read this Credit Reporting Policy together with our Privacy Policy (available at or, which explains how we handle personal information.

1 Collection and Use

We collect, hold, use and disclose Credit Details about you if you are:

  • a sole trader, partner or director of a business that has applied for or obtained:
  • a commercial credit facility on its L’Oreal trading account; or
  • a third party loan guaranteed by us; or
  • acting as a personal guarantor for a commercial credit facility provided by us.

We use these Credit Details and related personal information to assess, administer and enforce the commercial credit and guarantee arrangements.  We also use the Credit Details to:

  • participate in the credit reporting system by sharing Credit Details (including repayment and default information) with credit reporting bodies and other credit providers where permitted or required by the Act;
  • improve our products and services; and
  • send marketing materials (where permitted by law).  You can unsubscribe from receiving direct marketing materials from us at any time by contacting us (see section 6 of this policy).

We collect Credit Details in a number of ways.  Generally, we will collect Credit Details about you that:

  • you provide to us when you apply for a commercial credit or guarantee arrangement (for example, identification information and details of the type and amount of credit sought); and
  • arise from our management of the relevant commercial credit and guarantee arrangements (for example, repayment and default information and internal creditworthiness assessments that we produce about you).

Where permitted by law and subject to obtaining your consent (where required), we may also collect Credit Details (including credit history and creditworthiness information) about you from publically available sources, our related companies (including those overseas) and from third parties such as credit reporting bodies and other credit providers (such as banks). 

When we obtain Credit Details about you from a credit reporting body we may use those Credit Details to classify you according to our internal credit risk categories and metrics.  We may also produce other documents, reports and materials setting out our assessment of your creditworthiness. 

The kinds of Credit Details that we collect, hold, use and disclose about you may include:

  • identification details (such as name, date of birth, address, name of employer and driver’s licence);
  • details of your credit history, including details of:
  • credit that you have applied for;
  • credit that you have successfully obtained;
  • repayment and default history;
  • court proceedings information;
  • credit history information requests that credit providers, mortgage insurers or trade insurers have made about you;
  • an opinion that you have committed a serious credit infringement;
  • personal insolvency information about you;
  • certain publically available information about your activities in Australia and your creditworthiness; and
  • credit reports, credit eligibility assessments and other information about your creditworthiness produced by us, a credit reporting body or a third party credit provider.

2 Disclosure

We may disclose and provide access to your Credit Details to third parties to the extent necessary for the purposes described in section 1 of this policy.

Generally, we disclose Credit Details to:

  • credit reporting bodies;
  • third party credit providers of loans that we are guaranteeing (to assist the credit provider to assess and administer the loan);
  • our agents, service providers and contractors (such as debt collectors, customer service organisations, mailing houses, marketing service providers, insurance providers, website and data hosting providers and other IT suppliers);
  • our accountants, insurers, lawyers, auditors and other professional advisers;
  • other related entities within the L’Oreal group (including L’Oreal entities in France and various countries in the Asia Pacific including Australia, Singapore and China);
  • in the event that we or our assets are or may be acquired by a third party, that third party and their advisors; and
  • otherwise as permitted or required by law, or with your consent.

When we disclose your Credit Details to third parties we will use reasonable commercial efforts to ensure that such third parties protect your Credit Details in a manner consistent with this Credit Reporting Policy.  Credit reporting bodies may share your Credit Details with other credit reporting bodies in accordance with the Credit Reporting Privacy Code 2004.

Please note the following:

  • Credit Reporting Bodies: We disclose identification information and limited Credit Details to credit reporting bodies for the purpose of obtaining credit reports about you.  These credit reports generally include details of your credit history and an assessment of your creditworthiness.  We also disclose repayment and default information about you to credit reporting bodies where permitted by law.
  • Overseas disclosures: Some of the parties that we disclose Credit Details  to may be located outside of New Zealand (including in Australia, USA, Canada, the EU, Singapore, the Philippines and other countries in Asia) and may not be subject to the Act and the Code.  When L’Oréal discloses Credit Details outside of New Zealand we will comply with this policy and the requirements of the Act.

3 Storage and security

We may store your Credit Details on computer databases and/or in hard copy, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your Credit Details.

We may also engage third party service providers to assist in storing and processing certain types of Credit Details for us.  Some of these service providers may be located overseas, or use facilities located overseas to provide us with services. 

We will take reasonable steps to keep any Credit Details that we hold about you secure from misuse, interference and loss, and from unauthorised access, modification or disclosure as required by the Act.

However, except to the extent that liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your Credit Details.  Please notify us immediately if you become aware of any breach of security.

4 Access and correction

You have the right under the Act to request to:

  • access and/or correct the credit eligibility information that we hold about you; and
  • correct the credit information that we hold about you.

There are a limited number of circumstances in which we may decline to grant such access. These are set out in the Act. We will grant access to information in accordance with the Act and will endeavour to acknowledge such requests as soon as practicable.

To request to access, verify, correct, or update any Credit Details we hold about you, please contact us (see section 6 of this policy).

We will notify you of the method by which it will give you access to the information. Where permitted by law, we may charge an administrative fee for granting access to information.

If we refuse to grant access to the information, it will inform you of the grounds on which access is denied and advice you of your options to seek to have that decision reviewed.

5 Complaints

If you are concerned that we may have breached our obligations under the Act, the Code or this policy in relation to your Credit Details please contact us (see section 6 of this policy). When contacting us, please provide as much detail as possible in relation to your issue or complaint.

All complaints will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information we may require.

If you are not satisfied with our handling of your complaint, you may refer the issue to the Office of the Privacy Commissioner (at [email protected]).

6 Contact details

If you have any questions or concerns about L’Oréal’s collection, storage, use or disclosure of your Credit Details or if you would like to access, update or correct the information we hold about you please contact us using the following details:

General e-mail: [email protected]

Phone: 0800 657 666 option 4

Fax: 0800 801 200